In the study the problem and find ways to improve performance regarding implementation of the customs formalities (leg). A case study of air cargo agents, one of the. Those studies have found an important issue is to provide services in the export documents. (Leg), to have a consistent requirement of the customer. To cause damage, and the company lacks credibility. Therefore, those studies will be as follows: 1) study the issue process, customer service, and the outbound document 2) solutions to improve performance in the outgoing document management processes.
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