In customer service, which has several variations, each customer will have different characteristics, there are several events which will have a different mood. By the first event is the customer has to use words that are not appropriate to ask, and answer, the angry mood of anger, which causes by will must be shown, trying not to come out because it will result in very positive that negative side such as exposed and that the employer payroll deduction. Therefore choose not to show emotions, then by trying to calm down, which causes the positive benefit is not brawl or a speech arguing.
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