Management Systems StandardsEventsI

Management Systems Standards
Events
IRCA 2014 salary survey
Auditing papers
Technical notes
INform
Reviewing and closing nonconformities
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The Auditing Practices Group tells you everything you need to know when reviewing and closing nonconformities
puzzleThe value that can be provided to an organization can be enhanced or diminished by the review that an auditor conducts of the organization’s response to a nonconformity, as well as by the "close-out" process that is applied. An auditor will add value by ensuring that the organization has satisfactorily addressed the cause of the nonconformity and completed a corrective action, as this will increase the likelihood of the organization achieving customer satisfaction.
Review of actions in response to a nonconformity

Management system auditors are responsible for reviewing an organization's response to a nonconformity and verifying the effectiveness of actions taken. There should be three parts to the response, depending on the product type or the situation of the nonconformity (see table 1):
Table 1. Response to nonconformity
Correction


or
Analysis of cause
Analysis of cause Correction
Corrective action Corrective action
For example, for software it is inadvisable to implement a correction until the cause is known. Alternatively, if a ‘low brake-pad’ warning light goes on in a vehicle and you correct it by replacing the brake pads before examining if the sensor was faulty, you might fail to resolve the problem.
There are many methods and tools available to an organization for determining the cause of nonconformity, from simple brainstorming to more complex problem-solving techniques. The extent and effectiveness of the corrective actions depends on identifying the true cause. In some cases this will assist an organization to identify and minimize similar nonconformities in other areas.
In reviewing the response of an organization to a nonconformity, the auditor should confirm that documentation and evidence for all three parts are provided by the organization, and are appropriate, before accepting the response. Important elements to verify in the review process include:

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Management Systems Standards

IRCA Events 2014 salary survey


Auditing papers Technical notes INform
Reviewing and closing. Nonconformities
Back to front cover > >
The Auditing Practices Group tells you everything you need to know when reviewing. And closing nonconformities
.PuzzleThe value that can be provided to an organization can be enhanced or diminished by the review that an auditor conducts. Of the organization 's response to, a nonconformity as well as by the "close-out" process that is applied. An auditor will. Add value by ensuring that the organization has satisfactorily addressed the cause of the nonconformity and completed a. Corrective, actionAs this will increase the likelihood of the organization achieving customer satisfaction.
Review of actions in response. To a nonconformity

Management system auditors are responsible for reviewing an organization 's response to a nonconformity. And verifying the effectiveness of actions taken. There should be three parts to, the responseDepending on the product type or the situation of the nonconformity (see Table 1):
Table 1. Response to nonconformity
Correction.




or Analysis of cause Analysis of cause Correction
Corrective action Corrective action
For example for software, it is. Inadvisable to implement a correction until the cause is, Alternatively known.If a 'low brake-pad' warning light goes on in a vehicle and you correct it by replacing the brake pads before examining. If the sensor, was faulty you might fail to resolve the problem.
There are many methods and tools available to an organization. For determining the cause of nonconformity from simple, brainstorming to more complex problem-solving techniques.The extent and effectiveness of the corrective actions depends on identifying the true cause. In some cases this will assist. An organization to identify and minimize similar nonconformities in other areas.
In reviewing the response of an organization. To, a nonconformity the auditor should confirm that documentation and evidence for all three parts are provided by, the organizationAnd, are appropriate before accepting the response. Important elements to verify in the review process include:
.