• In conjunction with the management in order to establish a plan of how to. In the process, the branch, in accordance with the Mission of. The vision and values of the organization.• Creating a model of a branch so that the operator has the same standard.• Create a governance team, relay and track quality standards to live by the same standards in order to get a date.• Create a governance team to communicate regularly to be able to perform fully its branches in the same way.• Analysis of the data, such as complaints from customers, monitoring the quality of service in the field and the quality of communication in the field and offered a plan to improve management.
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