Discusses the satisfaction of customers (Customer Satisfaction) that is. Customer's decision to offer marketing value and causes that purchase decisions are related to the format of the item offered, and links to the expectations of our customers by each customer satisfaction level may be different. If the format item has low expectations for the customer is not satisfied, but if added to anticipation into customer satisfaction increased. However expectations also depends on the customer's past experiences, the opinions of friends and relatives, as well as information about the marketplace and the competition offered or promised. Marketers must be careful in regard to the level of customer satisfaction is important.
การแปล กรุณารอสักครู่..