When you know the cause, then taken to find solutions.-Data collection efforts that have been reported by customers making an analysis of the cause of the problem in order to make the adjustment.-Define rules etiquette service from the airlines.-Create customer awareness, to use the services in accordance with the rules of the airlines.-Employee training, customer behaviour, always wait for notice. If the customer should violate any rules in a hurry to make recommendations so that they do not interfere with another customer.
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