The response for booking and mail confirmation back to the guest or agencies that contact with the hotel to ensure that guests staying with the hotel.Ensure fulfillment of needs and requirements of guests who obtained prior reservations.Serve in various aspects, such as transfer letter fax and the text to the guests. And information about hotels, community, and attractions and festivals to customers.The problem.With the hotel to use the computer and the printer always make customer communication delays.Some employees to read documents, incomplete, and legs C prudence.The company that customers were booked document delivery confirmation was delayed.To solve the problem.Give information or details of the hotel to the customer, such as Jane and understand.Send map hotel via fax or email to the customer.Your opinion.Providing information to customers is an important part of hotel staff should know everything about the hotel to can answer the client.
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