1. the meaning of the speech or media appearance, posture, show, customer awareness and understanding for both parties.2. listen to understand Understanding can answer questions correctly, including the recognition of emotions, people say that now each other's emotions.3. eliminate conflicts, to resolve the problem. If the customer does not understand, such as agree to accept our proposal. We may be a new offer until they agreed. Sometimes lose a little, but the results were worth it, better be aggressive put together.4. motivation motivation is influencing another person can say amenable.
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