Reference number: LTK1221604072776X

Reference number: LTK1221604072776X Please use this ticket number in any correspondence with us.
Subject: sell stop order moving

Dear Customer,

Thank you for contacting us.

Your issue was considered thoroughly and we would like to draw your attention to the fact that your order #39134794 was processed at 15-30, when important economic data comes out. Please note that Non-farm Payrolls or NFP number is one of the most influential releases on the economic calendar. And last Friday the figures came out surprisingly strong: May NFP equaled to 280K. What’s more, average earnings growth index overcame the forecast, rising to 2.3% (highest since 2009). This news had a significant impact on Forex market. You can find more information on FXBazooka analytical portal here.

As you can see, order #39134794 opened at 2015.06.05 15:30:08 and closed at 2015.06.05 15:32:20 with the comment [sl/gap] [started/gap] [sl].
According to the Customer Agreement:
4.5.2. In the cases of price gaps order execution is determined by the following rules:
c) “Stop Loss” order with a level in the price gap is executed at the first quote after a price gap. In such a case a note is added to the comments(sl/gap);
d) “Buy Stop” and “Sell Stop” pending orders are executed at the first quote after the price gap. In such a case a note is added to the comments(started/gap).

Please find quotes on XAUUSD below:
05.06.2015 15:30:02 1174,05 1175,05 REAL
05.06.2015 15:30:02 1174,15 1175,15 REAL
05.06.2015 15:30:04 1174,1 1175,6 REAL
05.06.2015 15:30:06 1174,35 1167,55 REAL
05.06.2015 15:30:08 1165,9 1167,55 REAL
05.06.2015 15:30:10 1166,1 1167,95 REAL
05.06.2015 15:30:10 1166,55 1168,1 REAL
05.06.2015 15:30:10 1166,3 1167,95 REAL
05.06.2015 15:30:10 1166 1167,7 REAL
05.06.2015 15:30:11 1165,8 1167,5 REAL
05.06.2015 15:30:11 1166 1167,3 REAL
05.06.2015 15:30:11 1165,45 1167,05 REAL
05.06.2015 15:30:11 1165,4 1166,5 REAL

We would like to remind you that trading news is one of the most risky trading strategies that can lead to sudden loss.
And sometimes slippage occurs, it's quite a common phenomenon even in relatively calm market conditions. Meanwhile such an unexpected economic news release may cause high volatility, significant spread widening and slippage. In your case order #39134794 was opened at 1165,9 due to the sharp fluctuation of price.

Therefore, the order in dispute is considered to have been processed correctly and at real market quotes.
Please feel free to contact us if you have any additional questions.

Sincerely,

Olga Trifonova

ผลลัพธ์ (อังกฤษ) 2:

Reference Number: LTK1221604072776X Please use this ticket Number in any Correspondence with US.
Subject: sell Stop Order Moving Dear Customer, Thank You for contacting US. Your Issue was considered thoroughly and we would like to draw your Attention to the Fact that your Order #. 39134794 was processed at 15-30, when important economic data comes out. Please note that Non-farm Payrolls or NFP number is one of the most influential releases on the economic calendar. And last Friday the figures came out surprisingly strong: May NFP equaled to 280K. What's more, average earnings growth index overcame the forecast, rising to 2.3% (highest since 2009). This news had a significant impact on Forex market. You Can Find More information on FXBazooka analytical portal here. As You Can See, Order # 39134794 opened at 05.06.2015 6.5.2015 at 15:30:08 and 3:32:20 p.m. Closed Comment with the [SL / Gap] [started. / Gap] [SL]. According to the Customer Agreement: 4.5.2. Cases of Price gaps in the Order Execution is determined by the following Rules: C) "Stop Loss" Order with a level in the Price Gap is executed at the First quote after a Price Gap. In such a note is added to the comments a Case (SL / Gap); D) "Buy Stop" and "Sell Stop" Pending orders are executed at the First quote after the Price Gap. Case in such a note is added to the comments a (started / Gap). Please Find quotes on XAUUSD Below: 05/06/2015 3:30:02 p.m. 1174,05 1175,05 REAL 6.5.2015 3:30:02 p.m. 1174,15. 1175.15 REAL REAL 1175,6 1174,1 5/6/2015 15:30:04 5/6/2015 15:30:06 1174,35 1167,55 REAL REAL 05.06.2015 15:30:08 1167,55 1165,9 6/5. .2015 3:30:10 p.m. 1166,1 1167,95 REAL REAL 06/05/2015 3:30:10 p.m. 1166,55 1168,1 1166,3 1167,95 05/06/2015 15:30:10 REAL 05.06.2015 15:30. : 10 the 1166th REAL 1167,7 1165,8 1167,5 REAL 3:30:11 p.m. 05.06.2015 06.05.2015 3:30:11 p.m. 1,166th 1167,3 REAL REAL 05.06.2015 3:30:11 p.m. 1165,45 1167,05. 06/05/2015 3:30:11 p.m. 1165,4 1166,5 REAL We would like to Remind You that trading is one of the Most News risky trading Strategies that Can Lead to sudden loss. And sometimes slippage occurs, it's quite a common phenomenon even. in relatively calm market conditions. Meanwhile such an unexpected economic news release may cause high volatility, significant spread widening and slippage. Case in your Order # 39134794 was opened at 1165.9 Due to the sharp fluctuation of Price. Therefore, the Order in dispute is considered to have been correctly and Processed at Real market quotes. Please Feel free to Contact if You have any Additional US. questions. Sincerely, Olga Trifonova

ผลลัพธ์ (อังกฤษ) 3:

Reference number: LTK1221604072776X Please use this ticket number in any correspondence with us.
Subject: sell stop order. Moving



Thank, Dear Customer you for contacting us.

Your issue was considered thoroughly and we would like to draw your. Attention to the fact that your order # 39134794 was processed, at 15-30 when important economic data comes out.Please note that Non-farm Payrolls or NFP number is one of the most influential releases on the economic calendar. And. Last Friday the figures came out surprisingly strong: May NFP equaled to 280K. What ', s more average earnings growth index. Overcame the forecast rising to, 2.3% (highest since 2009). This news had a significant impact on Forex market.You can find more information on FXBazooka analytical portal here.

As you, can see order # 39134794 opened at 2015.06.05 15: 30: 08. And closed at 2015.06.05 15: 32: 20 with the comment [SL / gap] [] [] started / gap sl.
According to the Customer Agreement:
4.5.2.? In the cases of price gaps order execution is determined by the following rules:
.C.) "Stop Loss." order with a level in the price gap is executed at the first quote after a price gap. In such a case a note. Is added to the comments (SL / gap);
D.) "Buy Stop." and "Sell Stop." pending orders are executed at the first quote after the. Price gap. In such a case a note is added to the comments (started / gap).

Please find quotes on XAUUSD below:
05.06.2015. 15: 30: 02 1174 05 1175,,05 REAL
05.06.2015 15: 30: 02, 1175 15 1174 15, REAL
05.06.2015 15: 30: 04, 1175 6 1174 1, REAL
05.06.2015 15: 30: 06, 1167 55 1174 35, REAL
05.06.2015. 15: 30: 08, 1167 55 1165 9, REAL
05.06.2015 15: 30: 10, 1167 95 1166 1, REAL
05.06.2015 15: 30: 10, 1168 1 1166 55, REAL
05.06.2015. 15: 30: 10, 1167 95 1166 3, REAL
05.06.2015 15: 30: 10, 1166 1167 7 REAL
05.06.2015 15: 30: 11, 1167 5 1165 8, REAL
05.06.2015 15: 30: 11, 1166 11673 REAL
05.06.2015 15: 30: 11, 1167 05 1165 45, REAL
05.06.2015 15: 30: 11 1165, 4 1166, 5 REAL

We would like to remind you that. Trading news is one of the most risky trading strategies that can lead to sudden loss.
And sometimes, slippage occurs it s. ' Quite a common phenomenon even in relatively calm market conditions. Meanwhile such an unexpected economic news release. May cause, high volatilitySignificant spread widening and slippage. In your case order # 39134794 was opened at 1165 9 due, to the sharp fluctuation. Of price.

Therefore the order, in dispute is considered to have been processed correctly and at real market quotes.
Please. Feel free to contact us if you have any additional questions.



Olga, Sincerely Trifonova
.