3.3.1 ** step measurement as measurement step up mistake as preliminary data to improve starting from creating a flow chart (Mapping Process) of the test system in the production of software to be aware of the factors and the relation of each process, and then. Leading factors associated with the problem of education create a flow chart (Mapping Process) and to create a chart, tree chart, and chevrons, respectively. To use the analysis of the problem and The question why these problems occur (Why-Why Tree) to show cause and effect related to the problem.The results from this procedure are the cause of the problem.3.3.1 ** for determining flow process chart of the process (Process Mapping) to study the layout of the software testing process. The procedure consists of several working steps. The first step of a quality education and development of production will be aware of the factors and relationships in each step of the process. The team must have an understanding of the level that is capable of providing more details of their duties, responsibilities reside in the production process. In order to be able to identify problems that may be causing the fault is that the result of this procedure, a procedure known to have the opportunity to pose problems and aware of the severity of the problems that arise from the process to arrange the order in which to consider the information and to edit it-have to do further diagnostic analysis.3.3.2 ** show why using maps, fishbone (Cause and Effect Diagram) and tree maps (Why-Why Tree Diagram) is to consider the relationship of cause and effect of an issue that affects a factor to distinguish according to the characteristics of this type of research selected by using Fishbone chart, tree chart, and that analyzed the question why the problem occurred (Tree Why-Why) because they want to make the team aware of themes and approaches to analyze problems systematically. By showing the relationship of the problem with the map in the form of a reason that it is easier to understand and be able to identify the cause of the problem is clear. The initial reason given by the tree map in the last slot will be the determining factor in making an analysis with the statistical principles.
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