Service quality depend on expectations of a big So marketers define factors that influence the creation of customer expectations of quality service measurement 4 factors.
Quality Service Based on the expectation of a major customer. Marketers determine factors that influence the creation of expectations. The quality of customer service by four factors.
The quality of service. Based on the expectation of customers is the core. The factors affecting the marketers to create expectations. On quality evaluation of customer service 4 factor .