Mika lalet (Millet, 1954, p.397), in that people's satisfaction with the service of government agencies that have concluded the issue of whether the target is the most popular, they must always keep it in principle upheld 5:1. the equity (Equitable Service) means justice in public sector management with the basis of the idea that all people equally. Therefore, all people will be treated equally in all aspects of the law, there is no discrimination in the exclusion of service people will be treated as a person that he uses the same service standards.2. on-time service (Timely Service) means that the staff must look, must be on time. The performance of government agencies will be considered not effective at all, if not on time, which will make for an unforgettable people.3. providing adequate (Ample Service) means the service will need to look at is the number of the service and the property appropriately. (In The right quantity at the right geographical Location), Mika lalet (Millett) indicated that the equality or on time, there will be no meaning at all if there are not enough service and location. Create a service that is not fair, as well as service.4. to provide continuous service (Continuous Service) is a service that is consistently based on the benefit of the public as the principle, the amount is not based on the satisfaction of the agency that provided the service, or stop at any time.5. the progressive (Progressive Service) is to provide services to improve the quality and performance. In other words, is to increase the efficiency or the ability to act even more by using the same resources.
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