Hello,
Our Billing Department handles these types of issues, so I have forwarded your e-mail to them for assistance.
They will review your inquiry and get back with you once they have had time to properly review any details related to your inquiry. Under most circumstances you can expect to receive a response from them within 1 to 2 business days.
The Billing Department is open weekdays 8:30AM to 5:30PM Central U.S. Time. Requests made during the weekend or on a holiday may take additional time for our Billing Department to respond.
Thank you for your patience in this matter.
Regards,
Kayleigh