Can you please estimate damage value? We understand there was a damaged drum and a leakage of product but your Damaged Cargo Note is in Thai language and we can't understand how much product was lost.
Please can you also explain to us which were the causes of the damage and when you discovered it (upon opening the container? During unloading operations?) and can you please send to us a copy of your remarks towards the carrier?
We remain at your disposal for any further information you may need,