CRM improve relations between companies with customers, to better help the company recognized interest. The needs and behaviors of the customer enables companies to offer products that suit the customer and allows the company to provide after-sales service to customers based on customer needs. To create a relationship with the customer in the long run will help increase customer loyalty towards the company. Reduce customer costs as the loss of markets. Increase revenues from customer purchases or recommend the purchase of the company, and also means that the profit of the company.
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