As to what the customer will receive from the product or service, regardless of whether it is a good or a service or a good feeling impressed that occur after the use of goods or services.
Is what customers get from the product or service quality, whether it is good or impressive service or good feelings that occur after using the product or service.
A customer will receive from the product or service, whether it is good quality or service to impress or feeling that occurs after using the products or services.