Dear Khun Ladawan ,
Refer to fast track case for Ms.Hinna , please find detail as below ;
Our airport staff was stand by at arrival gate for the flight mentioned with name sign board .
But we are not sure that what happened when all the passenger arrive and misses seeing each other.
We are really apology for the mis-handling that and make inconvenience for Ms.Hinna.
Absolutely we will waive this charge.
Sorry once again for the incident as this matter.
Best regards,