A feeling towards the products and services from you. And you should explore how customers are feeling on the positive side, including preference satisfaction impression or negative feelings such as anger. Anxiety irritability, much less how the method directly, interview, the survey, observation of customers. To find the conclusion that customers feel or emotional state how to buy goods and services from you. And absolutely necessary, you should find a way to develop services and their products to provide customers caused positive rather than negative feelings
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